Cancellation policy

§6 Right of withdrawal for customers acting as consumers:

Right of withdrawal for consumers

Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes
that are predominantly neither commercial nor related to their self-employed professional activity:

Cancellation Policy
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. 
Please note that in the event of visible wear and tear or damage, we reserve the right to claim compensation for the loss in value (Section 357a(1) of the German Civil Code).

The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.

To exercise your right of withdrawal, you must notify us:


Origami Galaxy Shop

        Chan Trieu
        Prälat-Zistl-Str. 14
        D-80331 München

        E-Mail: kontakt@chantrieu-art.com
        Phone: +491782891439


...by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not mandatory.

Consequences of withdrawal

If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery option offered by us), without delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.

We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you post the goods before the expiry of the fourteen-day period.

The statutory right of withdrawal (under Section 355 of the German Civil Code) also applies to paper jewellery (excluding bespoke items/commissioned work). However, a full refund of the purchase price can only be issued if the online buyer has tested, inspected and tried on the goods, just as they would be able to do in a shop. This means that should the product be returned with clear signs of wear and tear or damage, we reserve the right to refund the

purchase price only after deducting an appropriate compensation for use.

You are responsible for the direct costs of returning the goods.

End of the cancellation policy

§7 Cancellation Form

(If you wish to cancel the contract, please complete this form and return it.)

To:
Chan Trieu
Prälat-Zistl-Str. 14
D-80331 München
Germany


I hereby withdraw from the contract I have concluded for the purchase of the following goods

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Ordered on/received on

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Buyer's name

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Buyer’s address

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Buyer’s signature (only for paper notifications)

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Date

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